E-Commerce
E-Prism is our full-featured e-commerce module.
The first bit of information you need to know is that we will utilize your existing shopping cart, or if you don't have one, we will provide you with a shopping cart.
Visit a few of our customers who currently benefit from our e-commerce solution:
The next bit of information that you should know is that we have offering a fulfillment solution since 1985, well before there was any such thing as e-commerce! What this means to you is that we have extensive experience on the most complex area of e-commerce, the fulfillment process.
The entire fulfillment side (capturing an order, processing the order, preparing the order for shipment and shipping the order to the customer) has been a core competency area of Merchant Technologies for 20 years.
Here is a simple scenario of how our e-commerce works...
E-Prism will poll your shopping cart at whatever predetermined frequency you desire. For example, you may poll your cart every 10 seconds, every 20 minutes or once a day, or anywhere in between. You decide.
Moments after polling, you will receive the order at your fulfillment facility. An instant later, the system will sends an acknowledgement back to your customer thanking them for the order.
At this point, E-Prism will generate pick tickets for pulling the order off of your shelves, packing slips for identifying the items that are placed in the box for shipping and an invoice showing the retail cost of the items for the customer. If the order has been paid in full in advance, the invoice will reflect that.
Next, since E-Prism interfaces with both Federal Express and UPS, an e-mail is automatically sent to the customer informing them of the shipment date, the method of shipment and the tracking number.
Special orders and backorders are no problem either. These orders are automatically cross-referenced to purchase orders. So, when the items arrive from your vendors you know exactly the order number, the customer name and the quantity that have been committed.
For more on the fulfillment process please visit Sales Order Processing.
- Segregate Virtual Sales from Brick and Mortar
- Multi-tier Pricing for E-commerce vs. Brick and Morta
- Establishing Multiple Virtual Stores
- Include and Exclude E-commerce Items
- Uploading Information
- Fulfillment of Orders
- Transmission of orders
- Security of Orders
- Handling Special Orders
- Handling Backorders
- FedEx and UPS Interfaces
- Special Customer Terms
Prism will handle any amount of virtual stores you wish, much like we do with traditional stores. Your growth is unlimited with Prism.
Next, Prism generates pick lists, pack slips and invoices for your warehouse personnel to fulfill the order.
Finally, Prism interfaces to UPS and Fedex for shipping and automatically e-mails the tracking number and shipping method to your customer.
Special Orders will flow directly from your shopping cart and will automatically be placed on purchase orders with comprehensive cross-referencing for your warehouse receivers to view.
When the goods come into your warehouse, there will be no question on who gets the merchandise since information such as quantity, customer name, order number and the line number are prominently displayed for your fulfillment personnel to see.
The answer is nothing. Prism does all the work for you.
Backorders are cross-referenced to your receiver's purchase order copy automatically. If, for example you are receiving in 1000 pieces, the receiving purchase order will prominently display that a quantity of 2 has been committed to customer Jones on sales order number 12345. Each backorder is reflected in this manner.
E-Commerce Features
